Recent News: Victor Liberator Time systems Inc. has implemented Linktivity's WebInteractive, a Web-based real-time Server Software remote support tool that provides a simple way for support professionals to quickly manage and resolve online PC support requests.WebInteractive provides all the tools needed to manage a queue of online requests, communicate with customers online, monitor a remote PC and control a remote customer's PC to resolve issues.Using WebInteractive, support professionals can… Manage multiple support requests from an online queue of customers Communicate with customers in real-time via voice or keyboard chat View a remote customer's PC and monitor activity Illustrate and annotate problems using an online whiteboard Conduct a remote control session and operate a remote customer's PC Upload customer files for analysis, or download software patches Direct a remote customer to a Web site using co-browse features As a result, WebInteractive allows support professionals to quickly and easily resolve customer support issues by allowing them to focus more on solving problems and educating customers. |
